A customer imported 24 cubic metres of framed canvasses from China; the supplier told them that they “ship to Australia all the time and don’t worry everything will be fine”. The supplier sent the goods as LCL [less than a container load] whereas the goods should have been sent as FCL [full container load]. The customer paid three [3] times the amount of port charges in Australia compared to what they should have paid. But it was all too late as the goods had already arrived. The customer’s projected costing was totally invalid.

A customer imported an FCL of architectural goods from the U.S.A; the supplier sent the whole container to Melbourne but the customer was located in Brisbane. The container had to be unpacked in Melbourne and then the loose goods were trucked to Brisbane. These extra costs were not factored into the customers costing.